Exceptional.com Terms & Conditions


What’s in these terms? 

These terms tell you the rules for using our website www.exceptional.com (our site). 

Who we are and how to contact us 

www.exceptional.com is a site operated by Saga Publishing Limited (“We“). We are registered in England and Wales under company number 02152564 and have our registered office at Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE. Our VAT number is 201 4215 34. 

We are a limited company. 

To contact us, please email contactus@exceptional.com or telephone our customer service line on 0800 056 1057 ]. 

By using our site you accept these terms 

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. 

If you do not agree to these terms, you must not use our site. 

We recommend that you print a copy of these terms for future reference. 

There are other terms that may apply to you 

These terms of use refer to the following additional terms, which also apply to your use of our site: 

  • Our Privacy Policy.  See further under How we may use your personal information. 
  • Our Cookie Policy, which sets out information about the cookies on our site. 

We may make changes to these terms 

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 17th January 2023. 

We may make changes to our site 

We may update and change our site from time to time to reflect changes to our users’ needs and our business priorities and to update and correct any information contained on our site. We will try to give you reasonable notice of any major changes. 

We may suspend or withdraw our site 

Our site is made available free of charge. 

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. 

We may transfer this agreement to someone else 

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 

Our site is only for users in the UK 

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations. 

Account Details 

From time to time, we may make available some parts of our site only to those users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. 

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. 

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [EMAIL OR CONTACT DETAILS]. 

How you may use material on our site 

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others to content posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated). 

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. 

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 

  • Our trade marks are registered 

The trade marks, service marks and logos on our site are owned by or licensed to us. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our site. 

Information on this site 

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. 

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. 

We are not responsible for websites we link to 

Our site may feature products and services of third parties or contain links to other sites and resources provided by third parties. Where our site features third party products and services or contains links to other sites and resources provided by third parties, these are provided for your information only. Such features or links should not be interpreted as approval by us of those products and services or linked websites or the information you may obtain from them. 

We have no control over third party products and services or the contents of third-party sites. We are not responsible for and do not endorse any third-party products and services or any third-party sites including their information and availability. Whilst we may run advertisements on our sites for third party products and services or we may use affiliate links to third party products and services for which we may receive remuneration, we are not responsible for any agreement you may enter into for third party products or services featured on our site or obtained via a third-party link on our site.   

User-generated content is not approved by us 

Our site may include information and materials provided by other users of the site, including to social media pages, video-sharing sites, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values. 

How to complain about or report content 

If you become aware of any material that could comprise or be connected to child sexual abuse or exploitation or that could comprise terrorist content or be connected to terrorism, please contact us immediately on [https://www.exceptional.com/contact-us/] 

If you wish to complain about any other content, please contact us on [ https://www.exceptional.com/contact-us/]. 

Our responsibility for loss or damage suffered by you 

Whether you are a consumer or a business user: 

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. 
  • Different limitations and exclusions of liability may apply to liability arising as a result of you entering into an agreement with a third party for products and services featured on our site or obtained through a third-party link on this site. These will be set out in the third-party terms and conditions of supply provided by the relevant third party. 

If you are a business user: 

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it. 
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 
  • use of, or inability to use, our site; or 
  • use of or reliance on any content displayed on our site. 
  • In particular, we will not be liable for: 
  • loss of profits, sales, business, or revenue; 
  • business interruption; 
  • loss of anticipated savings; 
  • loss of business opportunity, goodwill or reputation; or 
  • any indirect or consequential loss or damage 

If you are a consumer user: 

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

How we may use your personal information 

We will only use your personal information as set out in our [ https://www.exceptional.com/privacy/]. 

Uploading or providing content to our site 

Whenever you make use of a feature that allows you to upload content to our site or to make contact with other users of our site or you otherwise provide content for our site, you must ensure such content will not infringe any third party rights (including any intellectual property rights) and shall not be defamatory, obscene, offensive, hateful, inflammatory,  unlawful, harmful, threatening, abusive, argumentative, harassing, discriminatory indecent, abusive or invasive of another’s privacy, promote any illegal content or activity or contain any untrue statement. 

You warrant that any such contribution complies with the standards set out in the paragraph above, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. 

Any content you upload to or provide for our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you provide. 

We also have the right to disclose your identity to any third party who is claiming that any content posted, provided or uploaded by you to our site constitutes a violation of their intellectual property rights or of their right to privacy. 

We have the right to remove any posting you make on or provide to our site if, in our opinion, your post does not comply with the content standards set out above. 

If you wish to contact us in relation to content you have uploaded or otherwise provided for our site and that we have taken down, please contact [ https://www.exceptional.com/privacy/]. 

You are solely responsible for securing and backing up your content. 

You must not upload any material that could incite a terrorist offence, solicit any person to participate in terrorist activities, provide instruction on any method or technique for committing a terrorist offence or threaten to commit a terrorist offence. 

Rights you are giving us to use material you provide 

When you upload or post content to or otherwise provide content for our site, you grant us the following rights to use that content: 

  • a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by our site and across different media including to promote the site forever; 
  • a worldwide, non-exclusive, royalty-free, transferable licence for other users, partners or advertisers to use the content for their purposes forever. 

We are not responsible for viruses and you must not introduce them 

We do not guarantee that our site will be secure or free from bugs or viruses. 

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. 

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. 

Rules about linking to our site 

You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. 

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 

You must not establish a link to our site in any website that is not owned by you. 


We reserve the right to withdraw linking permission without notice. 

If you wish to link to or make any use of content on our site other than that set out above, please contact [contactus@exceptional.com]. 

Which country’s laws apply to any disputes? 

Please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.