Stiff towels? Then avoid this common detergent error

In a nutshell, you shouldn’t really use fabric conditioner on towels. And, if you do, you should only use a little and occasionally. That’s because it actually does the opposite you’d expect. Emily Attwood, founder of Scooms, says: “Fabric softener can reduce absorbency in towels as it can clog up the towel fibres, so it is best not to use it. But, if you do, use it sparingly.”

Chrissie Rucker OBE, owner and founder of The White Company, notes that using a fabric conditioner, especially when washing brand-new towels for the first time, could damage them. “For super-soft towels, don’t use fabric conditioner on the first wash as it coats the fibres and reduces absorbency,” says Rucker. “Use just a little conditioner every other wash to keep towels feeling their best.”

Stephanie Mackenzie, brand manager of Soak&Sleep, recommends not using fabric conditioner at all and to use detergent only for the softest results. Mackenzie again highlights that it is the build-up of fabric conditioner over time that leads to less absorbent towels that feel hard and scratchy.

Stiff towels aren’t nice for anyone at home, let alone guests. If you’ve been noticing that your towels are less absorbent and cosy, there are some simple household ingredients that may restore them to their former, fluffier selves.

Ahead of tweaking your towel-washing routine, you need to remove the build-up of both detergent and fabric conditioner to make them fluffy again.

Attwood recommends using natural vinegar and baking soda to do this. “Wash once using vinegar instead of detergent and a second time using baking soda instead of detergent,” she says.

For softer towels in the longer term, always check the care label but our experts generally recommend washing them at 30°C to 40°C once a week, using a non-biological detergent. You don’t need to go hotter.

For maximum effect, dry towels the right way too. Most experts recommend using a tumble dryer or air drying, with some saying that tumble drying can help keep towels fluffy. Attwood notes that you should use a low heat setting and not leave towels sitting in the drum once the cycle is over, as high heat can damage cotton fibres. To fluff them up, take them out and shake them off once dried.

If you’ve never used wool dryer balls before, now could also be a good time to introduce them into your tumble dryer as they may  help with stiff towels.o . “Wool dryer balls create air gaps between your towels as they dry which reduces the drying time,” says Attwood. “The natural lanolin in wool also helps soften your towels.”

Mackenzie recommends leaving freshly washed towels a little damp and finishing off the drying process on the line if possible, before storing them. If you want to be more eco-friendly, forgo the tumble dryer altogether.

You can still use fabric conditioner when washing towels, but only on occasion. Rucker says that brand-new towels need multiple washes to start the ‘breaking in process’ before they reach maximum absorbency. A small amount of fabric conditioner added to the final wash (but definitely not the first) can enhance softness. Don’t overdo it, though, as too much will reduce absorbency.

If removing fabric conditioner residue and drying towels a little differently doesn’t seem to be having any positive effects on your towels, it could be that they are old and need replacing.