Miele Triflex HX2 Cat & Dog vacuum review

The Miele Triflex HX2 Cat & Dog vacuum cleaner carries a premium price tag. But does it offer a premium performance to back it up?

Luxury
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The Miele Triflex HX2 Cat & Dog is a premium vacuum that offers three types in one model. By moving the parts about, this can be used as a stick vacuum, an upright or a handheld cleaner. There are several versions in this range, but the model tested here is specifically built for pets, and includes both an LED-lit head and a motorised head.

It’s worth noting that this is the second-generation model. The older HX1 is still available, but lacks the power of this new version, which the company says offers 60% better suction. 

The HX2 range costs between £549, for the basic model, and £749 for the Pro. The biggest variations are the head types that you can add. Each one is capable of the three-in-one transitional offering that makes the Triflex HX2 stand out from the competition.

Various images of the Miele HX2 vacuum being tested in the test centre for a Miele Triflex HX2 Cat & Dog reviewCredit: Saga Exceptional

Coming from a brand like Miele, you can expect this to be well-built and designed to last. The fact it also has a removable battery and easily detachable parts, which can be easily replaced if they go wrong, make this a vacuum built for the longer term, helping to justify that price. But the suction performance helps here too – more on that below.

Miele Triflex HX2 Cat & Dog vacuum

Luxury

A premium vacuum that offers a three-in-one design for versatility and comfort when taking advantage of the powerful suction, HEPA filtration and various modes. This model also features a pet-specific motorised brush head for cleaning pet beds, cars and more – although hair clog is an issue still.

Design

Ease of use

Performance

Value


Who’s this for?

Anyone who wants a very comfortable experience (thanks to the adjustable shaft length) while still getting plenty of power, very high dust retention and pet-specific cleaning functionality.

Our likes and dislikes

  • Superb design, feel and balance
  • Excellent suction
  • HEPA filtration
  • Useful pet-specific motorised head
  • Expensive for the pet-specific head addition
  • Poor battery performance
  • No anti-wrap technology for hair

Expect to pay

RRP: £699 This price is the same on the website at time of publishing, though you can find deals throughout the year from third-party retailers, so it’s worth looking out for these savings. If you don’t need the pet tool and want to double your battery life, go for the Pro model at £749. Or make a saving on the standard HX2 model, which is very similar in many ways, at £549.

Miele Triflex HX2 Cat & Dog vacuum Review method

How we test

When we review vacuum cleaners, we do so across a range of scenarios and testing types. That includes rigorous and specific tests in our lab, before testing in real-world situations at home over a longer period.

Vacuums are tested across a range of flooring types to assess how performance varies in different situations, from hard floors and carpets to stairs, cars and more.

The Miele Triflex HX2 Cat & Dog vacuum cleaner being tested on laminate flooring for the reviewCredit: Saga Exceptional
All cordless vacuums are tested on various floor surfaces from laminate to deep pile carpet

Battery life is also an important testing point when it comes to cordless stick vacuums. Run times are measured across rooms, floors and entire properties. We also measure how a single charge lasts and how long it takes to recharge. 

Suction is an important metric. Vacuums are tested using coarse and fine materials, including sand, dust, hair. How it picks these up across various surfaces, from crevices, around edges, and coming from various angles, are all taken into testing consideration. 

Bin capacity is another area we look at. In the case of stick vacuums, that means how much they can store in an onboard bin and how far you can get before you have to empty it.

Miele Triflex HX2 Cat & Dog vacuum Design

High build quality and flexible design

The Miele Triflex HX2 Cat & Dog is a lighter-than-its-predecessor 3.6kg, which is not heavy yet it’s not totally lightweight either. This is where that transformational ability comes into its own.

All the parts pop and clip reassuringly in and out, and allow you to have this set up as a handheld, a stick vacuum with the main unit at the top, or as an upright with the bulk of the unit weight at the bottom. 

While that does mean some rearranging, it ensures you get maximum comfort and well-placed weight – balanced for moving between floors, curtains, sofas, cars and any other position you might find yourself in.

Crucially, this makes that weight far less important as it can be spread just right. Of course, the handheld mode is the heaviest but, again, this is balanced so you can rest most of that in the vacuum head anyway.

Someone holding the Miele Triflex HX2 Cat & Dog vacuum cleaner to illustrate a reviewCredit: Saga Exceptional
You can rearrange the HX2 into a cordless, upright or handheld vacuum cleaner

The build quality is high, despite being mostly plastic in appearance. It feels very thick and strong, and the colour accents and vent designs give it a modern aesthetic that is subtle and attractive.

The handle is designed for large and small hands alike, with a push and lock power slider that means you won’t need to worry about a trigger, as some models require. This is placed helpfully for thumb control while in hand.

The dust bin capacity is a fairly standard 0.5 litres, which is enough for an average three-bedroom home with carpets and hard floors – even with pet hair.

That means you should only need to empty this once on a house-wide clean. Although, when you do it’s not the most straightforward, thanks to the transformational system – more on that in the performance section.

Close up of the Miele Triflex HX2 Cat & Dog filter and dustbin to illustrate a reviewCredit: Saga Exceptional
The filter that comes with the HX2 will last the lifetime of your vacuum cleaner

This model comes with a HEPA filter, something the HX1 generation didn’t have. This is a lifetime filter – meaning it can be used again and again so you won’t need to buy more – making this more environmentally sustainable, as well as helpful in cleaning your home of allergens.

There is a removable battery that can be charged directly or when the vacuum is docked, allowing you to store away from power sources if needed.

As this is a very long vacuum at over 1.2 metres (nearly 4 foot), storage space is worth thinking about if you don’t want to dismantle it after every use. In upright mode this will also stand up on its own, allowing you to place it in many potential storage spots.

Miele Triflex HX2 Cat & Dog vacuum Ease of use

Some effort required to make the most of different functions

The Miele Triflex HX2 Cat & Dog is quite straightforward to get set up from the well-laid-out packaging. Although this process does continue through use as you switch between the three modes as needed. It’s worth using the manual the first time so you know what you’re doing for future changes between modes.

Changing from stick to upright, for example, requires removing the handle and the main stick, with an unlock twist of the central compartment. It’s quite a few parts, but once you’ve done it a few times it only takes seconds.

Handheld unit of the Miele Triflex HX2 Cat & Dog vacuum cleaner to illustrate a reviewCredit: Saga Exceptional
The handheld unit detaches from the main vacuum to up the versatility factor

Once up and running, the weight is well balanced and the long downtube does make for excellent reach and a nice low angle for easy glide as you clean.

The LED light on the head is also very helpful in pet homes as it does a great job of highlighting hair, even during the day and in open space, where you might otherwise have not seen it. 

While switching between modes does require a bit of effort, the clipping in and out is reassuringly solid and doesn’t demand much strength at all. There is a carpet head roller included, but this is more challenging to change out.

Close up of the Miele Triflex HX2 Cat & Dog floor head illustrating a reviewCredit: Saga Exceptional
The floor head of the HX2 adapts to floor types meaning you don’t have to change heads during your vacuum session

That said, the main head uses a roller and can adapt to floor type – changing the speed to suit – which means you can go from hard floor to carpet without doing anything. This model will have you set up in the ideal suction and spin combination for maximum uptake.

Emptying the waste could be easier as it requires twisting to unlock, removal of the stem if in upright mode, and a good shake to make sure everything slides out of the tight compartment.

As mentioned above, it gets easier after you’ve done it a few times. This appears to be the price you need to pay for this three-in-one transformer of a vacuum.

Miele Triflex HX2 Cat & Dog vacuum Performance

Expect some excellent pick up

The Miele Triflex HX2 Cat & Dog is all about pet hair, so it’s worth starting out by talking about how this vacuum performs in that area. While suction is powerful and any hair is picked up, where it ends up is less impressive.

Most of the hair, around 40% in our wool-based labs testing, ended up around the brush itself. You’ll have to unlock the brush from a side access point, slide this off and remove it manually. So pretty poor for a pet-specific vacuum.

Close up of hair wrapped around the Miele Triflex HX2 Cat & Dog vacuum during the review processCredit: Saga Exceptional
Lots of hair and wool got stuck around the brush in the floor head

There is that motorised head for pet beds, but this tool also collected plenty of hair in the brush, making it another clear-out job – something you might not expect to be an issue on a model at this price.

In our lab testing there was a noticeable, if slight, difference in the upright mode (suction unit near the floor) and the stick mode (main unit near the handle). In upright mode there was a 95% suction rate on hard floors and an amazing 100% on carpets, but in stick mode this was 93% for hard floors.

Whatever mode you use, you can expect some excellent pick-up, although this did require a few passes on the hard floors as some debris was knocked forward initially. That said, in the ground coffee tests – smaller debris – nearly all was picked up on first pass, even around edges and in crevices between tiles. 

Miele Triflex HX2 Cat & Dog vacuum being tested on carpet in the test centre to illustrate a reviewCredit: Saga Exceptional
The HX2 fared better on carpet than on hard floors

The upright mode offers some very impressive suction performance and places the weight low, which makes it a very light and easy-to-use vacuum. The stick mode places more weight at the wrist, which could be too much for some, so it’s nice to have the option to change between the two – stick for steps and under low-clearance areas, but upright for the bulk of floor cleaning.

Changing between these is fine but that bin emptying is a little more complicated than perhaps one might expect or want.

Miele Triflex HX2 Cat & Dog vacuum Battery life

Not as impressive as promised

When it comes to battery performance, the Miele Triflex HX2 Cat & Dog does not live up to the company’s claims, by a long way. In fact, using this in the middle setting of Eco mode means you’re likely to run out of power in as little as 15 minutes.

A far cry from the full hour Miele claims this can offer – perhaps in the most minimal power mode, and on one floor type, half of that would be achievable.

Close up of the Miele Triflex HX2 Cat & Dog vacuum controls to illustrate a reviewCredit: Saga Exceptional
The HX2 comes with three suction settings – minimum, eco and max

On the plus side, you can opt to buy a second battery and charger. Although this is what the Pro model offers, minus the pet-specific head. But since that head isn’t great anyway, it may be a better move to go for the extra battery and pay a little more for the Pro version instead.

Miele Triflex HX2 Cat & Dog vacuum Value

A high end price

The Miele Triflex HX2 Cat & Dog is priced at £699, at time of publishing. This is pretty high-end and makes it quite a bit more than the model below at £549, which loses you the pet motorised tool (although there is another motorised tool included) and that LED lightbar. Or go for the Pro model (mentioned above), losing the pet brush but gaining another battery and charger, and you’ll pay £749.

Being Miele, you do get a generous two-year guarantee, meaning you have total peace of mind for that period. It also, likely, means this is built to a standard where you shouldn’t need to use this guarantee, since everything is solid.

Despite having a plastic build, it does feel like a powerful vacuum that will withstand even rough daily use, for years, although we’re not sure it’s the best cordless vacuum on the market right now.

Miele Triflex HX2 Cat & Dog vacuum Competition

Other cordless pet vacuums to try

This vacuum is not the cheapest, although there are few others that offer the ability to change between upright and stick vacuum mode – although most do jump between stick and handheld easily enough.

That upright option makes this great for taking the strain off your arm and wrist, while also ensuring maximum suction. But the lack of pet hair detangling is poor, so looking at alternatives for this might be helpful.

Shark IZ400UK group shot of different angles to illustrate the Shark Stratos IZ400UK vacuum cleaner reviewCredit: Saga Exceptional

Shark Stratos Anti Hair Wrap Plus Cordless Vacuum IZ400UK

Go for a premium option in the Shark Stratos if you want top-end features and pet-hair specific vacuuming. The anti-wrap tech keeps the hair in the dustbin rather than on the heads, unlike the Miele Triflex HX2 Cat & Dog. This also offers an air freshener feature to make your home smell better.

Featured product

Shark Stratos Anti Hair Wrap Plus Cordless Vacuum IZ400UK

RRP: £449.99

Shark Stratos Anti Hair Wrap Plus Cordless Vacuum IZ400UK
Three Hoover HF500 cordless vacuum cleaners leant against a white wallCredit: Saga Exceptional

Hoover HF500

While the Miele offers lightweight use through balance, if you want a far lighter model that’s very easy to use and saves you on price, the Hoover HF500 is worth considering.

It lacks a little on suction but offers removable batteries, packs down to fit in a standard kitchen cupboard and also doesn’t require ongoing costs as it empties without bags. 

Featured product

Hoover HF500

RRP: £299

Hoover HF500
Woman using a cordless Henry Quick vacuum cleaner to illustrate Dyson vs HenryCredit: Henry

Henry Quick

There is also the Henry or Hetty Quick, which is far more affordable, yet offers plenty of suction power and minimal pet-hair tangle, and also lets you empty using bags so all dust, dander and allergens are kept out of your home.

Featured product

Henry Quick

RRP: £299.99

Henry Quick

Miele Triflex HX2 Cat & Dog vacuum Final verdict

Excellent suction but limited run time

The Miele Triflex HX2 Cat & Dog is from a reliable brand and is well made. It has a strong feel, while offering the unique three-in-one design that helps to balance weight for best suction and comfort. Suction is fantastic, although that does mean the battery life suffers, so you may need to think about spending more on a second battery.

The fact this is worded as designed for pets feels more like a standard model with the addition of a small motorised head when in reality neither that nor the main head offer detangling, so you will have work to get that hair out fairly regularly. 

You get an excellent two-year guarantee from Miele, and plenty of attachments for nearly all possible jobs, and suction power to back that up. If you don’t mind detangling hair and can either finish the job in 15 minutes, or buy an extra battery, then this is a very versatile and capable vacuum option.

We were loaned the Miele Triflex HX2 Cat & Dog by Currys

Miele Triflex HX2 Cat & Dog vacuum

Luxury

A premium vacuum that offers a three-in-one design for versatility and comfort when taking advantage of the powerful suction, HEPA filtration and various modes. This model also features a pet-specific motorised brush head for cleaning pet beds, cars and more – although hair clog is an issue still.

Design

The Miele Triflex HX2 Cat & Dog has a premium look and feel, with a solid quality, and the fantastic three-in-one design is fit for all needs.

Ease of use

Comfortably well-balanced, adapts to different surfaces automatically and offers various modes. But poor battery life and complicated bin emptying loses it points.

Performance

Excellent suction, powerfully useful tools and works with an automation that makes this effortless. Although battery and hair-clearing performance are poor.

Value

This is a very expensive vacuum, though premium features help justify this.


Who’s this for?

Anyone who wants a very comfortable experience (thanks to the adjustable shaft length) while still getting plenty of power, very high dust retention and pet-specific cleaning functionality.

Our likes and dislikes

  • Superb design, feel and balance
  • Excellent suction
  • HEPA filtration
  • Useful pet-specific motorised head
  • Expensive for the pet-specific head addition
  • Poor battery performance
  • No anti-wrap technology for hair

Expect to pay

RRP: £699 This price is the same on the website at time of publishing, though you can find deals throughout the year from third-party retailers, so it’s worth looking out for these savings. If you don’t need the pet tool and want to double your battery life, go for the Pro model at £749. Or make a saving on the standard HX2 model, which is very similar in many ways, at £549.

Miele Triflex HX2 Cat & Dog vacuum Specs

Weight 3.6 kg (10lbs)
Dimensions 1297mm x 260mm (51in x 10in)
Floor types All
Run time Claimed up to 60 minutes, but reality is closer to 15 minutes
Charge time 3hrs 6mins
Bin volume 0.5L
Noise level at head height 75 dB (as measured in our lab)
Filtration HEPA lifetime filter
Attachments Crevice nozzle, dusting brush with synthetic bristles, upholstery nozzle XXL SPD 20, electric brush Electro Compact SEB 23, electric brush multi floor XXL SEB 435 with BrilliantLight, wall mount, power supply unit, carpet care tool
Luke Edwards

Written by Luke Edwards

Updated:

Luke is a veteran journalist of over 15 years where he has written for most of the national newspapers, all the big tech publications and plenty more besides.

He specialises in technology and science with a particular interest in health, home and adventure developments.

He’s also a father of two, enjoys surfing, reading and exploring nature with his dog.

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