How to fix common Echo Show problems with a factory reset

Knowing how to reset an Echo show could sort out a multitude of issues.

Smart home devices are amazing gadgets that can make our lives easier and more enjoyable. But let’s be honest, they can also be really frustrating. How many times have you asked your Echo Show to do something simple, like play a YouTube video, and it just sits there, ignoring your instruction? Or maybe the touchscreen freezes when you’re right in the middle of a recipe search.

Even the smartest device can have its not-so-smart moments. But here’s the secret weapon: the factory reset. It’s your way of reclaiming control and bringing your smart display back to its senses.

What’s fantastic is that resetting your Echo Show is a breeze. It’s a quick fix, taking just a couple of minutes. So, don’t let those tech hiccups get you down – a reset is all you need to get the smart magic back.

Amazon Echo Show 5 playing YoutubeCredit: Saga Exceptional
Resetting your Amazon Echo Show can help sort out glitches and connectivity issues

Why reset your Echo Show?

Experiencing a glitch? A reset could help

If your Echo Show is acting slow, unresponsive, or can’t connect to any of your streaming accounts, a reset can often fix the problem.

Here are a few other reasons why you might need to reset your Amazon smart display:

Before selling or giving it away: If you’re planning to sell, gift, or hand down your Echo Show, it’s important to reset it first. This will erase all of your personal data, such as your Amazon account information and any voice recordings.

After changing your wi-fi provider: If you’ve changed your wi-fi provider or password, you should be able to update this via the Alexa app, but sometimes it can cause a glitch. A reset to your Echo Show will get it connected to the new network.

To fix network connectivity issues: If you’re having trouble connecting your Echo Show to the internet, a reset can help resolve this issue.


How to restart an Echo Show

Before you reset, try a restart first

If your smart device is acting up, the first thing you should try is the good old unplug-and-plug-back-in trick. It’s a simple solution, but it can often fix minor problems.

If that doesn’t work, you can try a soft reset, which is like giving your device a little nap to refresh itself. It also means you won’t lose any data or setting details.

Here’s how to do it:

  1. Swipe down from the top of your home screen to find Quick Settings.
  2. Look for the Settings icon (it looks like a little cog) and tap it.
  3. Scroll down and find Device Options.
  4. Tap Restart and confirm.

If you’re having trouble with your Echo Show, try restarting your wi-fi router first. Sometimes, a router restart can fix various problems with connected devices.

How to do a factory reset on an Echo Show

Troubleshooting step-by-step

There are two ways to reset an Echo Show smart device: using the on-screen menu or using the buttons.

Just remember that resetting your Echo Show will delete your personal data and settings, including your wi-fi password, registered devices, and Alexa skills.

Reset via the touchscreen

  1. Say “Alexa, go to settings” or swipe down from the top of the screen and select Settings.
  2. Select Device Options.
  3. Select Reset to Factory Defaults.
  4. Follow the on-screen instructions to complete the reset.

You can reset an Echo Show (2nd Generation) or Echo Show 10 device without losing your smart home device connections.

Follow the instructions for resetting using the on-screen menu and select “Reset to Factory Defaults but retain Smart Home Device Connections” when prompted.

Reset via device buttons

  1. Press and hold both the Mute and Volume Down buttons at the same time.
  2. While you are holding the buttons down, your device may ask if you want to power down. Ignore this and keep holding the buttons down.
  3. After about 15 seconds, you should see the Amazon logo. This confirms your Show has completed the reset process.
  4. You can confirm the device has been deleted from your account by checking in your Alexa app.

Are you selling your Echo Show or passing it on to someone else?

If you’re resetting your Echo Show because you’re giving it away or selling it, make sure you also deregister it from your Amazon account.

To do this, go to the Alexa app and tap Devices > Echo & Alexa. Then, select your Echo Show and tap Deregister.

Jayne Cherrington-Cook

Written by Jayne Cherrington-Cook she/her


Jayne is the Senior Editor at Saga Exceptional. She cut her online journalism teeth 23 years ago in an era when a dialling tone and slow page load were standard. During this time, she’s written about a variety of subjects and is just at home road-testing TVs as she is interviewing TV stars.

A diverse career has seen Jayne launch websites for popular magazines, collaborate with top brands, write regularly for major publications including Woman&Home, Yahoo! and The Daily Telegraph, create a podcast, and also write a tech column for Women’s Own.

Jayne lives in Kent with a shepsky, her husband and her son, who is attempting to teach her the ways of TikTok, Aston Villa and anime. A keen neurodivergent ally after her son was diagnosed as autistic five years ago, when Jayne does have some rare downtime she enjoys yoga, reading, going to musicals and attempting to emulate Beyonce (poorly) in street dance classes.

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