How to fix common Echo Show problems with a factory reset

If your Echo Show is acting slow, unresponsive, or can’t connect to any of your streaming accounts, a reset can often fix the problem.

Here are a few other reasons why you might need to reset your Amazon smart display:

Before selling or giving it away: If you’re planning to sell, gift, or hand down your Echo Show, it’s important to reset it first. This will erase all of your personal data, such as your Amazon account information and any voice recordings.

After changing your wi-fi provider: If you’ve changed your wi-fi provider or password, you should be able to update this via the Alexa app, but sometimes it can cause a glitch. A reset to your Echo Show will get it connected to the new network.

To fix network connectivity issues: If you’re having trouble connecting your Echo Show to the internet, a reset can help resolve this issue.

If your smart device is acting up, the first thing you should try is the good old unplug-and-plug-back-in trick. It’s a simple solution, but it can often fix minor problems.

If that doesn’t work, you can try a soft reset, which is like giving your device a little nap to refresh itself. It also means you won’t lose any data or setting details.

Here’s how to do it:

1. Swipe down from the top of your home screen to find Quick Settings.
2. Look for the Settings icon (it looks like a little cog) and tap it.
3. Scroll down and find Device Options.
4. Tap Restart and confirm.

There are two ways to reset an Echo Show smart device: using the on-screen menu or using the buttons.

Just remember that resetting your Echo Show will delete your personal data and settings, including your wi-fi password, registered devices, and Alexa skills.

1. Say “Alexa, go to settings” or swipe down from the top of the screen and select Settings.
2. Select Device Options.
3. Select Reset to Factory Defaults.
4. Follow the on-screen instructions to complete the reset.

1. Press and hold both the Mute and Volume Down buttons at the same time.
2. While you are holding the buttons down, your device may ask if you want to power down. Ignore this and keep holding the buttons down.
3. After about 15 seconds, you should see the Amazon logo. This confirms your Show has completed the reset process.
4. You can confirm the device has been deleted from your account by checking in your Alexa app.