How to change the ‘Alexa’ command word

Changing your Echo’s wake word can make it feel more personalised and unique to you. Then again, most people change it because they have multiple Echo devices in the home.

Changing the command word can help differentiate between devices, making it easier to control the one you want to use.  

It can also help to prevent accidental activations by other people. If you’ve ever been listening to the radio or watching the TV when someone says “Alexa”, you’ll know what happens. 

Unfortunately, you can’t choose any old name for your Echo’s wake word. Unlike the Google Assistant though where you have no way of changing the wake word, on the Echo you’re at least given the choice of five pre-chosen words: Alexa, Amazon, Computer, Echo and Ziggy – the last of these launched in 2022 as a tribute to the late David Bowie.

There are also seasonal variations such as “Hey Santa”, but to access this you must enable it via the app. Alas, Santa can’t help with every command, so Alexa will jump in on occasion.  

Before you choose one of the five, bear in mind that if any of them sound like family members, pet names or even just words you use regularly, it could all get confusing. Go for something reasonably different to avoid triggering accidental activations. 

The app is an easy way to change your Echo command word – here’s how to do it. 

1. Once you’ve opened the Alexa app, tap on “Devices”.
2. Select “Echo & Alexa” and then select your device.
3. From here, select “Settings”. This is a little cog located at the top right-hand corner of the screen.
4. Scroll down to the ‘General’ section and select ‘Wake Word’.
5. Select a wake word from the list, and then select OK from the pop-up screen. Updating your wake word may take a couple of minutes. It’s a good idea to test it out after this time to make sure it worked. 

The answer to this is… kind of. You can ask but you’ll basically be redirected to the app! 

You’ve got to love technology – sometimes it just doesn’t want to play ball. If you’re having trouble with changing the wake word, there are a few things you can try.  

1. Restart your smart speaker. Unplug the power adapter from your device and wait for 10 seconds. Plug it back in to restart it.
2. Check for any software updates on your Alexa application. You can do this by going to the Play Store on android phones or the App store for Apple phones.
3. Check for software updates on the Echo smart speaker. For software updates on your Echo Dot device, just ask Alexa. Say “Alexa, check for software updates”. If there are any updates found, the device will install them.
4. If this doesn’t help, you can try a device reset. To do this, press and hold the “Action” button for 20 seconds (the Action button is the little dot on the controls). Wait for the light ring to turn off and on again and then your device will enter set-up mode. You’ll then have to follow the instructions from Amazon on how to set up you Echo Dot.
5. If all else fails, you can try a factory reset but bear in mind that this erases all your personal information and any connections you might have to other devices and smart home applications.